Pricing and payments

1. Role of KiftMe and Stripe

KiftMe is a technical and commercial intermediary. Payments and payouts are operated by Stripe, a payment provider. KiftMe is not a payment institution and does not store your bank details.

• You pay for your Kift via Stripe; KiftMe neither processes nor stores your card number.
• To receive funds (a business in Single Mode, a recipient in self-service), a Stripe payout account is required.
• The use of payments is also subject to Stripe’s terms.

In the event of a banking dispute (payment failure, chargeback), KiftMe applies its verification procedures; see the “Refunds” and “Fraud and sanctions” parts.

2. Service fees and commissions

KiftMe is remunerated through service fees and commissions, separate from the value of the Kift. The amounts that apply are those shown at the time of payment; the rates indicated below are those in force as at the date of these Terms.

Service fee (payable by the Kifter - Single Mode)

When creating a Kift with a partner business, a KiftMe service fee is added to the Kift amount. As at the date of these Terms, it is 2% of the prepaid amount, with a minimum of €0.90. This fee remunerates the creation, delivery and secure provision of the Kift; it does not go to the business and is not a banking fee.

Self-service commission

In self-service, a KiftMe commission applies, as at the date of these Terms 8% of the Kift amount plus €0.50 per Kift. It is payable by the Kifter and includes processing fees.

Business commission (Single Mode)

On the partner-business side, KiftMe charges a commission on the consumed value, as at the date of these Terms 3% plus €0.25 per Kift. The conditions applicable to businesses are set out in the “Businesses” part.

The service fee is not refunded once the Kift has been created and sent, except in the event of an error attributable to KiftMe, a double payment, a platform malfunction, a legal obligation or a goodwill gesture. It is never pro-rated in the event of a partial refund.

The amounts shown to the consumer at the time of payment are inclusive of all taxes.

3. Flow of funds

• When you pay for a Kift, the funds are collected and held via Stripe until the outcome of the Kift.
• The partner business (Single Mode) is paid only after confirmed consumption, in accordance with KiftMe’s procedures.
• In self-service, after the receipt is validated, the amount is paid to the recipient on their Stripe payout account; the named business receives nothing.
• If the Kift is not used (expiry, refusal, non-claim), the Kifter is refunded (see “Refunds”).

4. In-store top-up

Where the value of a Kift does not cover the full price of the experience, the recipient pays the top-up directly via KiftMe (contactless or QR code), and never outside the platform.

• The top-up is collected by KiftMe under the same principles as the initial payment.
• The business commission (Single Mode) applies to the total consumed value (Kift and top-up).

Paying the top-up outside the platform deprives KiftMe of the necessary traceability and is not permitted.

5. Deferred payout and debt

This section concerns partner businesses (see also the “Businesses” part).

• A business can only receive paid Kifts if its Stripe payout account is active (payouts enabled) and it has an active point-of-sale terminal. If a previously active account becomes restricted after a consumption, the funds due are held via Stripe and paid out as soon as the account is brought back into good standing.
• Debt: amounts attributable to the business after consumption (commission, processing fees, dispute fees) constitute a debt, recovered from its subsequent payouts.
• Beyond a certain debt ceiling, the business’s activity (creating and collecting Kifts) may be suspended until the situation is settled.
• A refund due to a consumer is always carried out and is never blocked by a business’s debt.