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Frequently asked questions
What is a Kift?
A Kift is a gift tied to one exact thing someone chose for you: a dish, treatment, product or experience. It covers all or part of the price and can only be used for that choice. If you don't use it, you can cancel it. The person who gave it to you is then refunded under our terms.
I didn't receive my Kift, what should I do?
Check your spam folder and the phone number or email used. If you still can't find it, write to us with the Kift reference: we'll find it and resend it.
What happens if I don't want to use my Kift?
You can cancel an unused Kift under our terms. The person who gave it to you is then refunded. Include the Kift reference in the form if you need help.
What if the business doesn't use KiftMe yet?
No problem. The recipient can still enjoy the experience: they pay on the spot, upload a photo or PDF of the receipt in the app and receive the refund, up to the Kift amount. The business doesn't need to be a partner.
I'm a business, how do I join KiftMe?
It's simple: create your business page in a few minutes, no commitment.
Are my payments secure?
Yes, completely. Your payments are handled by Stripe, the world leader in online payments, licensed to process transactions. We never store or touch your card details: everything is encrypted end to end, on Stripe's side.
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